VIRTUAL FRONT DESK
We operate under full self check-in / contactless service. Our front desk is virtual and may be reached via text. Your room key is a QR code sent to your smart phone shortly before check in time. Pre check-in requires government-issued identification and a credit card under the same name.
For same day reservations made after 4 PM your online check in must be completed and approved upon booking in order to guarantee your reservation.
Check-in and Check-out times
This property has the following check-in and check-out times and policies:
Check-In: 4:00 PM
Check-Out: 11:00 AM
EARLY CHECK-IN & LATE CHECK-OUT
Early Check-In: 1:00 PM
Late Check-Out: 1:00 PM
You may purchase early check-in or late check-out for a $20 fee on your check-in link or through our Virtual Concierge.
SELF CHECK-IN
Once your reservation is confirmed, you will receive a check-in link from us 48 hours ahead of your arrival date via email and text. The check-in requires a photo of your government-issued identification, a photo of yourself, and a $100 security deposit and incidentals hold, which is released when you check out. You may purchase early check-in and/or late check-out on the link. Once completed you will receive your room assignment and QR code digital room key prior to check-in time on the day of your arrival.
SELF CHECK-OUT
For check-out, you may scan the QR Code in your room to notify us of your departure or simply leave the room by your check-out time.
SMART TECHNOLOGY POLICY
At Orlando Vitality Hotel, we embrace the convenience and efficiency of smart technology to enhance our guests’ experience. As part of our commitment to innovation, we would like to inform you that our hotel rooms are not equipped with landline telephones. Instead, we require guests to utilize their own smart devices for various communication needs.
Check-In and Digital Room Keys: To streamline the check-in process, guests are required to use their personal smart devices to complete the check-in procedure. Our user-friendly website allows you to easily provide your information and receive a digital room key directly to your device. This digital key will grant you access to your assigned room throughout your stay.
Contacting Front Desk and Emergency Services: In case you need to contact our front desk or request assistance during your stay, we kindly ask that you use your own smart device. QR Codes posted in the rooms will connect you directly to our staff, who are available to assist you promptly. Additionally, emergency services can be reached by dialing 911 or the appropriate local emergency number from your personal device.
By implementing this smart technology policy, we aim to provide our guests with a more efficient, personalized, and connected experience. Please do not hesitate to contact our team if you have any questions or require further assistance.
By providing your cell phone number during the reservation / registration process you are agreeing to receive automated SMS/MMS messages. Message frequency varies. Reply STOP to cancel, Reply HELP for contact information. Message and data rates may apply.
AGE POLICY
Guests must be at least 18 years of age to reserve a room and check in.
ROOM OCCUPANCY
Deluxe King and King Accessible Rooms accommodate up to 3 guests. Deluxe Double Queen Rooms accommodate up to 4 guests.
PAYMENT & CANCELLATION POLICIES
STANDARD REFUNDABLE RATE
Upon booking your card is charged the first night of your reservation. You have up to 24 hours prior to check-in to cancel or change your reservation for a full refund. After that time, your card will be charged any remaining amount on your reservation and is non–refundable. All changes are subject to availability.
NON-REFUNDABLE RATE
Upon booking your reservation will be charged in full and is NON-REFUNDABLE. Guests may change the dates of their stay up to 24 hours prior to check-in. All changes are subject to availability.
TAXES & FEES
Please note that all reservations are subject to the taxes and fees below.
Amenity Fee: $20 / day charge per reservation
Tax: Florida Occupancy Tax (6.5%), State Tax (6%).
Please read the listed policies carefully for any booking engines such as Booking.com or Expedia.
We realize that there may be circumstances beyond your control. For this reason, we recommend purchasing travel insurance for peace of mind.
SECURITY DEPOSIT
You will receive a check-in link via text and email 48 hours prior to arrival, that will request a credit card for our $100 security deposit hold which is released at checkout. Depending on your bank, it will take 1-3 business days for the funds to be returned to your account. The following factors will be taken from your security deposit at management’s discretion:
- Noise complaints
- Interior damage
- Damage to or extensive staining of linens
- Smoking in non-smoking areas
- Breaking maximum occupancy
- Disrespecting other guests
- Missing items
- Unauthorized filming
- Any violation of house rules
HOUSEKEEPING
Housekeeping service is available by request daily through our Virtual Concierge. On each third day of your stay, you will automatically receive a full refresh service. Garbage will be collected at the time of refresh service or after the check-out. To have your garbage collected simply leave the can outside the door and we will remove the trash. If you require service, fresh towels, linens, or amenities at any time during your stay, please contact our Virtual Concierge and we will be happy to assist.
POOL RULES
Pool hours are from 6 AM – 10 PM
No glassware by the pool
PARKING
Complimentary uncovered on-site parking in designated Hotel Guest area is available to registered guests. We will request your car make and plate number upon check-in. Please note, any unauthorized vehicle will be towed.
PET POLICIES / SERVICE ANIMALS
We accept ADA service animals only.
PACKAGES
All packages must be addressed to the reservation holder and be delivered within your reservation dates. Please note that the hotel will not be responsible for packages handled at the hotel.
PHOTOGRAPHY
Any professional photography being filmed at the property (regardless of personal editorial, or commercial) requires prior approval from hotel management. Photography without consent is a violation of hotel policies. Please contact the hotel for details.
SMOKING
Smoking is not permitted in rooms or common areas, or on balconies. Smoking is permitted in designated outdoor areas only.
GUEST RESPONSIBILITY
While accidents happen, guests will be financially responsible for damage due to gross negligence.